One page. One rule. Records in twenty-four hours.
Need a service report, completion certificate, as-built, or audit-ready record for a Wattrix-delivered asset? You are in the right place. The 1300 routes by intent, and we aim to dispatch records within twenty-four business hours.
Six record types. One place to ask.
Every site visit. Technician name. Tasks performed. Photos. Defects flagged. Customer sign-off.
Every project handover. Scope completed. Variation register closed. Defects schedule resolved.
Every install. Switchboard schedule. Cable schedule. Single-line diagram. Asset register.
Every electrical job. REC 20916 lodgement copy on file.
Every refuge chamber delivery. AMCL Licensee ID 9223 on the chamber and on the document.
Every Pulse-onboarded site. Live snapshot plus point-in-time export.
Acknowledge in four. Deliver in twenty-four.
We aim to acknowledge every record request within four business hours, and to deliver every record within twenty-four. If we cannot meet the rule, we tell you why before the window closes. The rule is on Adam's desk, not in the deck.
Portfolio account contact at the first project.
If your strata practice manages 20+ buildings, your first project with Wattrix opens a portfolio account contact. One person who knows your buildings. One inbox. One escalation path. Records turn around against the practice, not the individual job.
No queue. No ticket.
If a record is late, a defect is missed, a quote is wrong, you ring the same 1300 and ask for the same person. The fix routes directly. There is no ticket queue, no help-desk script, no escalation matrix to climb. The right person answers.
Request a record. Twenty-four hours.
1300 928 874 Send the request →